1. User summary

The questions below aim at identifying the different role of users and also identifying the different tasks that they have to do.

Questions

• What is your role?
• What kind of tasks or activities do you usually do?
• How long is a task cycle?
• How many people are involved in completing a task?
• Are these tasks changing?

2. User environnment

The purpose of this serie of question is to gather information about the environment of the users wether it is human or technical:

Questions

• Which system platform are in use today?
• Will these platform change?
• What are your feelings about this or these platform(s)?
• What application do you use?
• Does the new application need to intefrate those applications?
• What are your feelings about these applications?

3. User profile

This serie of question will help building a more precise profile of the actual users of the application.

Questions

• What is your technical background?
• What is your expertise?
• What are the key responsibilites you have?
• What document do you produce?
• Do you coordinate a group?
• How would you define success for the application?
• How would the user be rewarded?
• What is your involvment in the project?
• What are your comments or issues?

4. User's vision

This last step helps building with the user a portrait of the ideal application, thus helping the stakeholders to have a brighter perspective of the key features that the application needs.

Questions

• What are the lacks of the current application?
• What would you like the new application to do?
• Could you imagine how you would use this application?